Here is a chart including the rated voltage of some countries for your reference. Any problems, please kindly let us know. Hope you enjoy shopping here.
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
Processing Time: 7 - 10 days.
Please Note:
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time:
We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
Please Note: We don't provide ocean shipping to the United Kingdom, Europe and Canada.
|
Shipping Method |
Countries/ Region |
Time (Days) |
|
Expedited Express |
Western United States, United Kingdom |
|
|
Eastern United States, Canada, Europe |
15-20 |
|
|
Australia, Japan, Singapore |
|
|
|
Ocean Shipping |
Western United States, Australia |
25-30 |
|
Eastern United States |
|
|
| Standard Shipping |
Mexico, Japan, Singapore |
35-40 |
Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)
Cancellation Policy
For canceling an order or change an item which has not been processed, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within 5 business day.
Orders whose parcels have already been processed can not be cancelled. If you are not satisfied with your purchase within 60 days after receiving it, you are protected by our "60 Days Return to Us" guarantee.
Return Policy
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that you have the products in good condition, which means products could sell again as normal commodity, not damaged or deformed, no stains, not been used, together with the original package and original receipt or invoice.
Please kindly check our return policy below and we sincerely hope that you will like our products:
Damaged or defective on arrival Items
60 days conditional return policy
After 60 days from delivered
Globe
Oval
Long Arm
Short Arm
Frosted
Water Ripple
