Can I Cancel My Order?

We strive to ensure that your order is processed and shipped quickly because we understand that receiving your order as soon as possible is important. Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. Unfortunately, once an order has been shipped, you can no longer cancel the order.  

How to Cancel?

If your order status is “Draft/Pending”, you can select “cancel this order” to cancel your order.

Step 1. Sign In, located at the top right of the homepage.  

Step 2. Choose “My Orders”.

Step 3. Choose the order that you want to cancel, then click “Cancel Order”.  

Step 4. you will see a screen like this.

Step 5. Confirm if you want to cancel this order, then click Yes or No.  

Step 6. If you successfully cancel your order, a confirmation screen will advise like this.

Note: If the link is not available, we have already processed the order for shipment and can no longer cancel the order.