Can I cancel my order?
We make every effort to ensure that your order is processed and shipped quickly as we understand how important it is for you to receive your order as soon as possible. If your order status is Draft or Pending, you can easily delete/cancel your order yourself. Unfortunately, once an order has been dispatched, it cannot be cancelled.
How do I cancel?
If your order status is "Draft/Pending", you can select "cancel this order" to cancel your order.
Step 1. Log in, located at the top right of the home page.
Step 2. Select "My Orders".
Step 3. Select the order you wish to cancel and click on the 'Cancel Order' button.
Step 4. You will see a screen like this.
Step 5. Confirm if you want to cancel this order, then click Yes or No.
Step 6. When you have successfully cancelled your order, a confirmation screen will appear.
Note: If the link is not available, we have already processed your order for dispatch and cannot cancel it.
At our store, we dedicate time and effort to ensure each product meets quality standards, even while maintaining affordable prices. As part of this commitment, order cancellations will incur handling charges based on the timing and status of the order.
Modifying an Order (Before Shipping)
If you need to adjust your order prior to dispatch, we’ll make the changes without any handling fee. Any difference in price will be billed or refunded accordingly.
Cancellation Terms
-
Unpaid Orders:
Log into your account, find the order under "My Orders", and cancel it without any fees.
-
Before Shipment:
-
Within 48 hours: 10% cancellation fee
-
After 48 hours: 20% cancellation fee
-
-
After Shipment Has Started:
If shipment interception is successful:-
50% cancellation fee + shipping non-refundable
If interception fails: -
60% cancellation fee + shipping non-refundable
-
-
Delivery Failure Due to Customer Action:
If delivery fails due to incorrect information or refusal to accept,-
60% fee + non-refundable shipping will apply
-