- Information of Shipping
- What countries or regions do you deliver to?
- I still haven’t received my package. Where is it?
- Why was my package returned?
- Why was my order partially transported?
- Why is my shipping information not updated?
- I won't be available to accept my delivery, what do I do?
- Is there any additional cost during shipping?
- What if I don't want my order because of the customs taxes?
- Why is my tracking number invalid?
- What Lakiq can do to delivery missing, error or damaged?
- About shipping address
Return & Refund
Payment & Promos
- What payment methods does Lakiq accept?
- Can I use more than one payment method on my order?
- What if I experience payment error online?
- What if the payment amount is over the limitation?
- Why do I need to verify my payment?
- How long does it take to get the points back after cancellation?
- Can you refund the price difference for a discount item?
- Can I use more than one coupon/offer at a time?
- Can I use one coupon code in more than one discount?
- What should I do if my promotion code isn't working?
- Frequent mistakes
Product & Information
- How to log on to the Lakiq website for the first time？
- Why it’s better to create an account?
- What if I forgot my password?
- Why can’t I log into my account?
- Setting Account
- How to delete my account?
- How to update my shipping or billing address?
- How to change my email preference?
- Is it safe buying on Lakiq?