Policy of Return

Help Articles

Policy of Return

General Policy

We sincerely hope that you will like our products, We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that you have the products in good condition, which means products could sell again as normal commodity, not damaged or deformed, no stains, not been used, together with the original package and original receipt or invoice.

Damaged or defective on arrival Items

Defective items, items damaged at the time of receipt can be returned easily, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee. The party responsible for the damage will be responsible for covering the shipping fee. The return package should contain all the accessories of this product.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.

1. If we have sent you a defective, damaged, or incorrectly shipped item, you are entitled to either a partial or full refund, or a free replacement. In the case of lost items, we will re-ship them to you if they are in stock; otherwise, you will receive a refund.

2. If you suspect that your item sustained damage during shipping, kindly take photos or videos to visually document the issue. Including images of the damaged item, its packaging, and the label on the outside of the package will expedite the processing procedure significantly.

3. Please contact us before returning a defective item to receive the return shipping address and other instructions. Lakiq will not be responsible for returned item(s) without notifying us in advance.

Returns

Within 60 days, If there are no quality or appearance issues, but you remain unsatisfied with your purchase and the product is still in brand new condition, we can facilitate a partial refund. This refund will encompass the item's price, excluding the shipping fees.

If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product.

After 60 days from delivered

Requests for a refund or a replacement after 60 days from delivery will not be accepted.

Please contact our customer service representatives for more information.

Suggestions and reminders:

1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

5. We can arrange a refund or a replacement of the product after receiving the defective item;

6. Please place a note inside the return package by including the following details (which will accelerate your return request):

a. your order number;

b. the product ID or name and the quantity;

c. a short description of the problem.

Once you have made purchase on Lakiq, that indicates that you have read, understood and agreed to our policy of cancellation and return described above. Lakiq reserves the right to make changes and / or improvements to this policy. Any changes will be updated in the relevant section of the forum or help center.