We sincerely hope that you will like our products, We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that you have the products in good condition, which means products could sell again as normal commodity, not damaged or deformed, no stains, not been used, together with the original package and original receipt or invoice.
Damaged or defective on arrival Items
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by buyers.
1. You can change between a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.
2. If you believe your item was damaged during shipping, you must require "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
3. Please contact us before returning a defective item to receive the return shipping address and other instructions. Lakiq will not be responsible for returned item(s) without notifying us in advance.
Within 60 days, you have the products in good condition, we can arrange a partial refund. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.
After 60 days from delivered
Please contact our customer service representatives for more information.
Suggestions and reminders:
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
6. We can arrange a refund or a replacement of the product after receiving the defective item;
7. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us；
b. the product ID or name and the quantity;
c. a short description of the problem.
Once you have made purchase on Lakiq, that indicates that you have read, understood and agreed to our policy of cancellation and return described above. Lakiq reserves the right to make changes and / or improvements to this policy. Any changes will be updated in the relevant section of the forum or help center.