Help Articles
What if I didn’t receive an email about delivery?
After placing your order, generally we need 7-10 business days to prepare it. This aims to make sure that your order is accurate. Then we are able to ship your order.
We will send you an email after shipment or if there is any delay.
To make sure that you can receive the email on time, please make sure you log into the right email account, and if not, please check your mailbox spam folder firstly.
If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Care Team with Live Chat or Ticket.